Colocation clients don’t need to drive to the data center for every little thing. On request, an engineer will reboot your server, connect a monitor and capture the error on screen, swap a disk or memory module from your spare parts, install an OS from your media, switch a port — and send you a photo report.
Everything you used to have to cross the city for
Hard reboot, connecting a monitor and keyboard, a photo of the on-screen error, entering BIOS per your instructions. Free for all colocation clients.
Disks, memory, power supplies, fans — from your spare parts kept on site, or parts you bought and sent by courier.
From your USB drive or image: we install the system, configure the network per your instructions and hand over access.
Switching ports, replacing patch cords, connecting additional links and IPMI/iLO to a separate management network.
Checking indicator lights, temperature and fan noise; reading IPMI logs; a photo report with the engineer’s comments.
Receiving equipment from a courier, unpacking and mounting; packing and handing over on removal — without you present, under a power of attorney.
All hands-on work on site during business hours is free — up to 2 hours per month; beyond that and outside business hours it’s billed hourly
Business days, 09:00–18:00
Evenings and nights, weekends, holidays
Business hours are working days per Uzbekistan’s official work calendar, 09:00–18:00 Tashkent time. Configuring the OS and services “inside” the server falls under system administration; remote hands covers physical work on site.
Prices are shown without VAT: MYCLOUD LLC is not a VAT payer.
Message Telegram support: the server, what to do and when. Mark urgent requests “urgent”.
The engineer confirms the time, does the work and contacts you along the way if needed.
Photos, a description and time spent. Work outside business hours is charged to your balance as used, with a 1-hour minimum.
Any remote hands work on business days from 09:00 to 18:00: reboots, console access and screen photos, component replacement from your spare parts, OS installation from media, re-cabling, receiving and handing over equipment — up to 2 hours of engineer time per month per account in total. The number of requests is unlimited; time beyond 2 hours is billed at 100 000 UZS per hour.
Yes, on request we’ll buy components from local suppliers and install them; you pay the receipt amount plus labor.
During business hours, we get to it as fast as possible. Evenings, nights, weekends and holidays are billable — 100 000 UZS per hour, 1-hour minimum; turnaround time is agreed for each request individually.
Yes, if you provide an image and instructions. Further configuration of the system and services is done as part of system administration.
Yes, basic DDoS filtering is included in all plans at no extra cost. If an attack threatens the infrastructure, traffic to the attacked address may be temporarily restricted. Clients who launch attacks from our servers are blocked.
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