Contact us
Our specialists can help with anything — from a password reset to launching a full-scale online project. Message us on Telegram, call or send an email: we usually reply within 30 minutes.
Contacts
- (+998) 71 205-52-92
- info@mycloud.uz
- @mycloudsupport — general support
- @mcvideosupport — MCVMS support
- @mcbilling_bot — orders and billing
Address
MYCLOUD LLC
57 Bogishamol Street, Tashkent 100058, Uzbekistan
TIN: 311045816
Coordinates: 41.290293, 69.365381
Business hours
Office: Mon–Fri, 9:00–18:00
Technical support: around the clock, 24/7/365
Typical response time on Telegram: up to 30 minutes
A service is down, you need access, something failed — Telegram support, 24/7.
Ordering services, invoices, renewals — the billing bot.
Agreements, acceptance certificates, official letters — email.
MCVMS video surveillance — the dedicated support channel @mcvideosupport.
How to reach us
Pick the channel that suits you — every request goes to the engineer on duty.
Ordering services, invoices, payments and renewals — via the billing bot.
Submit a requestLeave a request — we’ll call you back within 30 minutes
We’ll pick a configuration, answer your questions and help with migration. During business hours we call right away; at night we message you on Telegram or call in the morning.